Tag Archives: B2B Marketing

Sure Signs that the Apocalypse is upon Us

Well I got the news last week and it wasn’t good…Hostess, the bakers of such iconic treats like, Twinkies, Ho-Hos, Ding-Dongs, Fruit Pies, etc. is gone for good. The management blamed the unions, the unions blamed the management and the approximately 18,000 employees are out jobs just a week before Thanksgiving.

I know from running businesses that’s it’s tough, but in today’s economy it becomes almost impossible to maintain a company without compromises on both sides…which were not evident in this case.

Some savvy company, or group of companies will certainly gobble up (shameless TG reference, sorry) one or more of the brands. But I can’t help thinking this is just the beginning of a long line of once iconic brands going by the wasteside. If Hostess, a brand that rang strongest through the Great Depression and was a staple for me, my parents and their parents can disappear; who’s next?

I know the Mayan calendar says the world is ending on December 22 of this year; I don’t know how much stock I put in that, but just to be safe, I’m not starting my Christmas shopping until the 23rd!!

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Social Marketing….not what you expect!

Hello all,

Well today’s rant is about social media and all the marketing hype, energy, time and money (yes, money….it’s not free) being spent on it. Don’t get me wrong; I’m a huge fan of connecting with customers, prospects, investors and employees, but I’m not ready to bet  the entire farm on SM….even as 2013 budget season approaches.

Why, you ask, does a marketing person question social media in the middle of the frenzy?  Here’s why.  We (my firm) have not employed any type of social media to our marketing mix and what was the result??? We’ve doubled in size during the most turbulent economic time since the 30’s. How did we accomplish this?  Product, Service, PERSONAL Relationships…that’s it.

First, if your product or service sucks….you will fail. Hands down, consumers are savvy enough to not get taken twice; and most not even once. I don’t care how many Twitter followers you have, how many Facebook likes or how high your Penguin (Google) analytic rankings; if your product stinks, so will your sales.

Next, if you rely on interactive means to communicate solely with customers, you really only have a virtual relationship at best. Maybe we’re unique in the B2B world selling expensive power systems, but I cannot sell one product without at least one (usually many) face to face interactions. I wouldn’t purchase a mission-critical component for my company without thoroughly knowing who I’m buying from. I am, and all of our sales persons are, on planes…a lot!

Finally, if you can’t back what you sell…that’s right – you fail. Again, customers want to know you have their back. If a unit of mine needs service, I send a technician right away. Not a video of how to troubleshoot your own system…a real, live person trained for the job. Sensitive? Yes, one system can produce over 250,000 amps of current. That’s enough to burn through the steel supports of the Empire State Building in less than a second. Imagine what that does to a human body. You really want your facility manager poking around in there??

The rub – So much attention is focused on connecting virtually with people that I feel that the biggest “P” (product) is being short-changed. I see 1000 articles on social media to every one about product alpha or beta testing, voice of the customer or innovation discovery. SM has a place, even in my upcoming marketing year. I’m just not ready to rely on it totally; it will be used as a tool, not the crux of my strategy!!


B2B Woes…

I’m speaking at a local event this week and it has forced me to research my chosen topic, even though I have spent the last 20 years in the industry. B2B marketing is a special animal and anyone that has engaged in it will tell you it’s a much more difficult and complex type of marketing than the more traditional B2C.

I belong to gr0ups and associations that tailor to marketers, but we B2B folks seem to be the ones swept into the corner…that is until we’re needed to land a multi-billion dollar sale! See, B2B marketers typically work with larger product scopes or even project-based sales. These types of sales can take months or years to complete (In that time a consumer product could run its entire life-cycle!) and demand that we “cater” to a variety of targets and decision makers. My contention is that B2B marketers don’t sell a prospect but rather entice those prospects to “commit” to a channel partner or particular rep. Our job as B2B marketers is to position ourselves as the spouse and not this week’s date!

I’m amazed at all the research around B2B that simply reinforces the fact that it is more challenging, without any roadmaps drawn for success. I’ll focus this week on both I think; we need to understand the differences between the two, but we also need to concoct some recipes for achievement!